Returns, Refunds, Cancellations, Shipping and Exchange Policy

Returns

How To Return An Item

Your item must be in its original unused condition to be returned.  The packaging must be in like new re-sellable condition.  You must return the item within 10 days of receipt.  Note:  If you received an item that was not the correct item you ordered, we cannot ship a replacement part until the part you received from us is returned to us. (we will email you a return shipping label to help facilitate this process)

All products sold by AR15GOA are new and under warranty from the manufacturer unless otherwise stated in the product description. Warranty issues are to be handled by the original manufacturer, and you should reach out to them first for any concerns. 

Product being returned to AR15GOA must be packed securely with appropriate packing materials (bubble wrap, packing paper, packing peanuts) and in an appropriate box (do NOT put a label on the original manufacturer’s box). Product shipped back incorrectly or with inappropriate packing material WILL be subject to additional fees at our sole discretion.

Restocking Fee:  All returned items are subject to a 10% restocking fee. (except those items that were received incorrectly ie:  wrong part shipped due to a mistake on our part)

A minimum of 15% restocking fee may apply if the product is shipped back over the 20 days from the order date, damaged, or without its original packaging/ contents.

The customer is responsible for the return shipping except in the case of a mis-shipped item, then AR15GOA will send a return label.

Sales are final on clearance / blemish items, FIREARMS, AMMUNITIONS and ammunition component parts, and special orders.

Please mail all returns to:

AR-15 GUN OWNERS OF AMERICA (ATTN: RMA)

2066 WATSON BLVD. WARNER ROBINS, GA. 31093

Please request a new return by submitting an email to: info@ar15goa.com  SUBJECT LINE:  RMA REQUEST.

Please include in your email: 

  • AR15GOA ORDER #:
  • Contact info: Best phone & email to contact you
  • Item(s) Returning
  • Reason for Return
  • How you would like your return: Refund to your credit card or exchange

Please allow 3-5 business days from date of receipt for the return to be processed.

NOTE:

  • ALL SALES OF FIREARMS, SPECIAL ORDER ITEMS OR AMMUNITION ARE FINAL. Defective Firearms MUST be returned to the Original MFG for warranty service.
  • You MUST contact us prior to returning any product. Please email or call for Return Authorization prior to returning any product.
  • Shipping & handling, insurance, processing fees are NOT refundable. Only the Product purchase price will be refunded minus any applicable restocking fees.

Please email us at:  info@ar15goa.com to request a return shipping authorization (RMA#)

 Include in your package a signed letter stating the reason for your return and the original copy of the receipt.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges:  If your clothing item is in like new condition, you may exchange your clothing item for a different size.  Please contact us to ensure the item is stock and ship the return item back to the address above.


Payment Policy

Accepted Methods of Payment

  • Mastercard, Visa, American Express, Discover

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be fully refunded.


Shipping Policy

Turnaround

All orders are normally shipped within 48 hours Monday – Friday 9am – 6pm.

Carriers

We use the following carriers to deliver our orders:

  • USPS (First Class Mail & Priority Mail)
  • FedEx (Ground)
  • UPS (Ground)

Order Tracking

When an order is shipped, a tracking # is provided to the email address you provided on your order.  Once an order leaves our facility, we have the same visibility that you have with tracking information.  Please contact the shipping carrier directly with questions on the status of your shipment.

Shipping Rates

The rates charged for shipping your order is based on the total cost of products in the shopping cart.  (Flat Rate Shipping)

Backorders

If an item goes on backorder status, we will hold your order in a backorder status. When the item becomes available we will ship your order.

Cancellations

Cancellations (prior to shipping) will receive a full refund.

Cancellations cannot be give once a shipping notification has ben sent.  The item has left our facility and is in route you the destination address.  You may return the item if you’d like (subject to the policies stated above).

Lost, Stolen or Damaged Products

AR15GOA accepts no responsibility for lost, stolen or damaged goods as a result of the shipping carrier or items being stolen from your shipping address.  Please contact the carrier directly.