Returns, Refunds, Cancellations, Shipping and Exchange Policy

Returns

How To Return An Item

Your item must be in its original unused condition to be returned.  You must return the item within 10 days of the original purchase date.  Note:  If you received an item that was not the item you ordered, we will not ship a replacement part until the part you received from us is returned to us. (we will email you a return shipping label to help facilitate this process)

1. Please email us at:  shipping@ar15goa.com to request a return shipping authorization (RMA#)

Mail your returned item standard USPS mail to:

AR-15 Gun Owners of America
Shipping/Returns Department RMA #
2066 Watson Blvd.
Warner Robins, Georgia 31093

2. Include in your package a signed letter stating the reason for your return and the original copy of the receipt.

Return Exceptions:  Some items cannot be returned if they are opened. These include AR15GOA Mag Wraps.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee:  All returned items are subject to a 10% restocking fee. (except those items that were received incorrectly ie:  wrong part shipped due to a mistake on our part) There is no restocking fee.

Exchanges:  If your clothing item is in like new condition, you may exchange your clothing item for a different size.  Please contact us to ensure the item is stock and ship the return item back to the address above.


Payment Policy

Accepted Methods of Payment

  • Authorize.net Credit Card Gateway

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.


Shipping Policy

Turnaround

All orders are normally shipped within 48 hours Monday – Friday 9am – 6pm.

Carriers

We use the following carriers to deliver our orders:

  • USPS (First Class Mail & Priority Mail)
  • FedEx (Ground)
  • UPS (Ground)

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rates charged for shipping your order is based on the total weight of products in the shopping cart calculated from our warehouse location in Warner Robins, GA. to your shipping address. Before the final checkout page, you will be shown the shipping option and the cost of shipping.  You will have the opportunity to cancel your order prior to completing the checkout process if you so desire.

Backorders

If an item goes on backorder status, we will hold your order in a backorder status. When the item becomes available we will ship your order.

Cancellations

Upper and rifle/pistol cancellations are subject to a 10% cancellation / restocking fee.  All other order cancellations will receive a full refund.

Lost, Stolen or Damaged Products

AR15GOA accepts no responsibility for lost, stolen or damaged goods as a result of the shipping carrier.

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