Returns, Refunds, Cancellations, Shipping and Exchange Policy

Returns

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 10 days of your purchase.

1. Please email us at:  shipping@ar15goa.com to request a return shipping authorization (RMA#).

Mail your returned item standard USPS mail to:

AR-15 Gun Owners of America
Shipping/Returns Department RMA #
2066 Watson Blvd.
Warner Robins, Georgia 31093

2. Include in your package a signed letter stating the reason for your return and the original copy of the receipt.

Return Exceptions:  Some items can not be returned if they are opened. These include AR15GOA Mag Wraps.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee:  All returned items are subject to a 10% restocking fee.

Exchanges:  If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.


Payment Policy

Accepted Methods of Payment

  • Paypal Payment Gateway (this includes major credit cards using the paypal payment gateway)
  • Authorize.net Credit Card Gateway

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.


Shipping Policy

Turnaround

All orders are normally shipped within 48 hours Monday – Friday 9am – 6pm.

Carriers

We use the following carriers to deliver our orders:

  • USPS (First Class Mail & Priority Mail)
  • FedEx (Ground)
  • UPS (Ground)

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rates charged for shipping your order is based on the total weight of products in the shopping cart calculated from our warehouse location in Warner Robins, GA. to your shipping address. Before the final checkout page, you will be shown a number of shipping options and the cost of shipping for each option.  You will have the opportunity to cancel your order prior to completing the checkout process if you so desire.

Backorders

If an item goes on backorder we hold your order in a backorder status. When the item becomes available we will ship you your entire order.

Cancellations

Upper and rifle/pistol cancellations are subject to a 10% cancellation / restocking fee.  All other order cancellations will receive a full refund.

Lost, Stolen or Damaged Products

AR15GOA accepts no responsibility for lost, stolen or damaged goods as a result of the shipping carrier.