Returns, Refunds, Cancellations, Shipping and Exchange Policy

Returns

How To Return An Item

Your item must be in its original unused condition to be returned.  You must return the item within 10 days of the original purchase date.  Note:  If you received an item that was not the item you ordered, we will not ship a replacement part until the part you received from us is returned to us. (we will email you a return shipping label to help facilitate this process)

1. Please email us at:  info@ar15goa.com to request a return shipping authorization (RMA#)

Mail your returned item standard USPS mail to:

AR-15 Gun Owners of America
Shipping/Returns Department RMA #
2066 Watson Blvd.
Warner Robins, Georgia 31093

2. Include in your package a signed letter stating the reason for your return and the original copy of the receipt.

Return Exceptions:  Some items cannot be returned if they are opened. These include: AR15GOA Mag Wraps

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee:  All returned items are subject to a 10% restocking fee. (except those items that were received incorrectly ie:  wrong part shipped due to a mistake on our part) There is no restocking fee.

Exchanges:  If your clothing item is in like new condition, you may exchange your clothing item for a different size.  Please contact us to ensure the item is stock and ship the return item back to the address above.


Payment Policy

Accepted Methods of Payment

  • Mastercard, Visa, American Express, Discover

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be fully refunded.


Shipping Policy

Turnaround

All orders are normally shipped within 48 hours Monday – Friday 9am – 6pm.

Carriers

We use the following carriers to deliver our orders:

  • USPS (First Class Mail & Priority Mail)
  • FedEx (Ground)
  • UPS (Ground)

Order Tracking

When an order is shipped, a tracking # is provided to the email address you provided on your order.  Once an order leaves our facility, we have the same visibility that you have with tracking information.  Please contact the shipping carrier directly with questions on the status of your shipment.

Shipping Rates

The rates charged for shipping your order is based on the total cost of products in the shopping cart.  (Flat Rate Shipping)

Backorders

If an item goes on backorder status, we will hold your order in a backorder status. When the item becomes available we will ship your order.

Cancellations

Cancellations (prior to shipping) will receive a full refund.

Lost, Stolen or Damaged Products

AR15GOA accepts no responsibility for lost, stolen or damaged goods as a result of the shipping carrier or items being stolen from your shipping address.  Please contact the carrier directly.

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